Terms and Conditions
QDEESSE reserves the right to modify these Terms & Conditions at any time without prior notice. By placing an order, you agree to all the terms stated below. All sales are final.
QDEESSE 保留随时修改本条款与细则的权利，恕不另行通知。一旦下单即视为您已阅读并同意以下所有条款。所有订单一经确认，概不更改、取消或退款。
Customer Service: Instagram Direct Message(DM) @qdeesseootd
Mondays to Fridays 10:00am-6:00pm (excluding weekends and public holidays)
1. Order | 下单须知
• Please ensure all order information (name, address, phone number, color, size, quantity) is correct. No changes, cancellations, refunds, or exchanges are allowed once payment is made.
请确保订单信息（姓名、地址、电话、颜色、尺码、数量）准确无误。付款后恕不接受任何更改、取消、退款或换货。
• Confirming an order means you agree to all our terms.
一旦确认订单，即代表您同意本条款内容。
• Points can only be earned via purchases made through the official website. Unpaid orders will be auto-cancelled within 12-24 hours.
会员积分仅限通过官网购物累积。未付款订单将在 12-24 小时内自动取消。
⚠ Orders are not reserved until payment is completed. No item will be held or restocked for unpaid orders.
未完成付款的订单不视为成立，商品亦不会为您保留或补货。
2. Delivery | 发货时间
• In-stock items will be shipped within 1–3 working days upon payment confirmation (excluding weekends & public holidays).
现货商品将在确认付款后 1-3 个工作日内发货（不含周末及公共假期）。
• Shipping days are Monday to Friday.
发货时间为每周一至周五。
• If your order contains both ready-stock and pre-order items, you may choose to ship together or separately. Shipping fee will apply per shipment.
如订单包含现货与预购商品，您可选择合并发货或分开发货，运费将按每次发货计算。
• For detailed shipping rates, refer to the “Shipping 运费说明” section on our website.
详细运费说明请参考官网【Shipping 运费说明】页面
3. Self Pickup | 自取说明
• You will be notified via WhatsApp when your order is ready for collection. Please collect within 3 months. Orders not collected will be cancelled and not refunded.
我们将在订单准备好后通过 WhatsApp 通知您取货。请务必于 3 个月内完成自取，逾期将视为弃单，恕不退款。
• Pickup time and location will be informed via customer service.
自取时间及地址请以客服通知为准
4. Preorder / Restock | 预购 / 补单说明
• Preorder items will be shipped approximately 6-8 weeks after the cut-off date
预购商品预计在截单后 6-8 周内发货
• Arrival dates may be delayed due to factors such as shipping delays, production backlog, or material shortages
到货时间可能因运输延误、生产排期、面料短缺等不可控因素而延迟
• Delayed preorders cannot be cancelled or refunded unless the item is out of stock
除非商品缺货，其他延迟订单恕不接受取消或退款
• Arrival updates will not be provided individually
我们不提供任何关于补货 / 到货的个别通知
• In the event of discontinued or out-of-stock items, customers will be notified and refunded
若商品因完结生产而缺货，我们将在发货前通知并全额退款
5. Combine Orders | 拼单须知
• Orders may be combined only if placed under the same account and shipping to the same address.
拼单仅限同一账号、同一收件地址。
• For the second order, please select “Pick Up” > “Combine Order” at checkout to avoid double shipping fees.
第二笔订单请结账时选择【Pick Up】>【Combine Order】避免重复计算运费。
• Write your first order number in the remarks section.
请在备注栏填写第一笔订单编号。
• East Malaysia & Singapore orders will be notified of the final shipping fee before dispatch.
东马及新加坡订单将于发货前通知并结算实际运费。
• Orders that have already been packed or shipped cannot be combined.
已进入包装或已发货的订单恕无法再申请拼单
6. Return & Exchange | 退换政策
• Returns or exchanges are only accepted for verified major manufacturing defects.
我们仅提供商品瑕疵更换服务。
• Major defects (e.g. torn, broken, unwearable) must be reported within 48 hours of receiving your parcel, with clear photos sent to our customer service.
若收到严重瑕疵（如破损无法穿着），请于收货后48小时内联系客服并附上清晰照片，经审核通过后安排换货。
Not eligible for return/exchange:
• Worn/washed items, items with body odor, perfume or stains
• Intimate wear (e.g. bras, panties, stick-on bras, safety shorts)
• Dislike of item, poor fit, or color difference
• Washable stains, loose threads, or slight size discrepancies (1–3cm)
• Complaints made after 48 hours
以下情况不接受退换或退款：
• 商品已穿着、清洗、有体味、香水味或污渍
• 贴身商品（如内衣、内裤、胸贴、安全裤）
• 因个人喜好、尺寸不合、颜色不符期望
• 可洗污迹、轻微脱线、尺寸误差 1–3cm
• 超过48小时未提出售后问题
Only orders within Malaysia are eligible for exchange.
退换服务仅限马来西亚本地订单，海外订单恕不受理。
7. Bounced Parcels | 被退回包裹
• If parcels are returned due to wrong address or unavailability to receive, reshipping costs will be borne by the customer.
若包裹因地址错误或无人签收被退回，重新邮寄费用由买家承担。
• If due to our mistake, we will cover the reshipping costs.
如因我方失误导致退回，重新邮寄费用将由我们承担。
• Combined shipping for bounced parcels with new orders is not allowed.
被退回包裹不可与新订单合并发货。
• Parcels not claimed within 30 days will be considered forfeited.
退回包裹若逾期 30 天未认领，将视为弃单处理。
8. Discount Codes / Store Credit | 折扣码 / 优惠券 / 回馈金额
• Discount codes must be entered before completing payment. They cannot be applied retroactively.
折扣码请务必于付款前输入，付款后无法补用、退款或取消订单。
• Some discount codes may have expiry dates and will not be extended.
折扣码可能设有有效期限，逾期作废，恕不展延。
• Orders paid using discount codes, vouchers, or store credit remain subject to our Return & Exchange Policy. Discounts, vouchers, and store credit are non-refundable and non-transferable.
使用折扣码、优惠券或回馈金额付款的订单，仍适用于本店退换政策；折扣金额、优惠券及回馈金额恕不退还、不可转让或兑换现金。
• Discount codes and credits are not exchangeable for cash.
折扣码 / 回馈金额不可兑换成现金。
9. Membership Points | 会员积分制度
• Earn 1 point for every RM1 spent (excluding discounts & shipping).
每消费 RM1 可获得 1 点积分（不包含折扣与运费）。
• Points only apply to purchases made via the official website.
积分仅限通过官网购物获得。
• Store credit purchases do not accumulate points.
使用回馈金额结账将不计积分。
• Points expire after 12 months.
积分有效期为 12 个月。
• Points cannot be transferred or combined across accounts.
不同账号的积分不可合并或转让。
10. Product Quality Notice | 商品品质说明
QDEESSE specializes in sourcing factory-manufactured apparel through trusted suppliers. As our products are factory-produced, slight variations may occur between individual items or production batches. All products undergo basic quality inspection before shipment. The following are considered normal production characteristics and do not qualify as manufacturing defects or grounds for return, exchange, or refund:
• A size variation of 1–3cm due to manual measurement.
• Minor washable marks, loose threads, untrimmed thread ends, or slight sewing imperfections that do not affect the normal use of the product.
• Slight colour differences caused by lighting, photography, monitor settings, or mobile device displays.
• Minor variations in fabric texture, stitching, cutting, measurements, or finishing between different production batches.
• The placement of prints, embroidery, lace, buttons, pockets, labels, or patterns may vary slightly from product photos.
• Slight creases caused during packaging or transportation.
• A mild odour from new fabrics or packaging materials, which will naturally disappear after airing or washing.
• Dark-coloured fabrics (especially black, navy, denim, or other deep colours) may release excess dye during the first few washes. We recommend washing them separately before wearing.
• Fabric characteristics such as pilling, softness, thickness, elasticity, or texture may vary depending on the material and production batch.
• Customer preference, change of mind, unsuitable fit, or expectations differing from the product are not considered product defects.
QDEESSE 专注于连线代购服饰商品，并向合作工厂采购商品。所有商品在出货前均会进行基本品质检查。由于商品属于工厂批量生产，不同商品或不同生产批次之间可能存在轻微差异，以下情况均属于正常生产范围，不属于商品瑕疵，亦不构成退货、换货或退款理由：
• 因人工测量产生 1–3cm 的尺寸误差。
• 可清洗的小污渍、轻微脱线、未修剪线头或不影响正常穿着的轻微车工差异。
• 因拍摄灯光、摄影环境、电脑或手机屏幕显示设定不同所造成的轻微色差。
• 不同生产批次之间可能出现轻微布料纹理、车工、剪裁、尺寸或收边上的正常差异。
• 印花、刺绣、蕾丝、钮扣、口袋、标签或图案位置可能与商品照片略有不同。
• 商品于包装或运输过程中产生的轻微压痕或皱褶。
• 新布料或包装材料可能带有轻微气味，属于正常现象，通风或清洗后即可消散。
• 深色衣物（如黑色、深蓝色、牛仔布等）首次洗涤时可能出现轻微浮色或掉色，建议首次单独清洗后再穿着。
• 因布料材质不同，商品可能出现轻微起毛球、厚薄、柔软度、弹性或纹理上的自然差异。
• 因个人喜好、与想像不符、尺寸不合身或版型不符合个人穿着习惯等原因，均不属于商品瑕疵。
Customers are responsible for reviewing the product description, size chart, colour options, and care instructions before placing an order. If you require garments with premium finishing, strict manufacturing consistency, or luxury-brand standards, we recommend purchasing from branded retail stores.
请顾客于下单前仔细阅读商品说明、尺寸表、颜色选项及洗涤建议。如您对商品完美度、车工细节或品牌级制作标准有较高要求，我们建议选购品牌专柜或实体门市商品。
11. Disclaimer | 免责声明
QDEESSE shall not be liable, to the fullest extent permitted by applicable law, for any direct, indirect, incidental, or consequential losses arising from the use of our website or services.
QDEESSE 不对因使用本平台而引起的任何直接或间接损失承担法律责任。请务必在下单前详细阅读条款内容。
12. Customer Service | 客户服务
Instagram DM: @qdeesseootd
Service hours: Mon - Fri | 10:00am - 6:00pm
No replies on weekends or public holidays
Please avoid spamming. Messages will be replied in order.